Domestic Abuse Safety Unit North Wales (DASU) has 43 units of refuge accommodation varying from communal living and self-contained units based across North Wales. Refuges are available for anyone who is experiencing any forms of abuse or violence by the hand of their partner, ex-partner or a family member.

Refuge is a safe environment and can be accessed 24 hours 7 days a week. To access safe accommodation, please contact us or contact the Live Fear Free Helpline available 24 hours 7 days a week.

Our refuges are for women, men, with or without children. We have staff on site to offer in depth emotional and practical support as well as guidance through challenging and difficult times. Emergency & crisis support is available through an on call worker each night.

Our specialist staff provide an invaluable support package inclusive of crisis interventions, risk management and 1 to 1 support sessions are provided throughout their journey. Staff work closely with external agencies and statutory agencies such as Police, Social Services, Health Workers, CAB, Solicitors and Housing. Staff will support and guide all individuals ready to begin their new life after refuge in their new community without any fear.

Looking For Refuge?

You can contact us at any of our sites 9.30am – 4.30pm Monday – Friday with out of hours support available through the
Live Fear Free helpline
0808 8010 800

If you are at immediate risk, please ring 999.

Support Provided

Access benefits

New housing application

Safety Planning

Emotional support

Referrals & Signposting to external services

Access to group programmes

Legal Support (Through Solicitors)

Accessing schools / nurseries

Accessing any specialist support

Register with Doctors, Midwives or Health Visitors

Access to foodbank or other essential items

You can stay for up to 6 months or more if needed, we work closely with local authorities, therefore will help and support all individuals in securing their new long-term accommodation. Many individuals will stay in refuge for few days, weeks or months, everyone’s situation is different. Safety is paramount, in partnership with other agencies, staff will ensure safety measures are always in place if a person is deciding to return home or when you move into their new home.

Life in Refuge

In our communal refuges, you will share all communal living spaces such as, living room, kitchen, bathroom and utility room. Each family will have their own bedroom that will meet their family’s’ needs. Each bedroom is a safe and relaxing environment for you and your family. We will provide you and your family with a bed, clean mattress, new/clean bedding, travel cot (if needed), chest of drawers, wardrobe and TV. In addition to this, we have a number of rooms across North Wales that are fully accessible to those with low mobility needs.

Many individuals will arrive in refuge with nothing/very little belongings. Refuge staff will work very hard to source all the basic necessities such as food, toiletries, toys for their children, clothes and anything else they might need to help you settle in.

SafeLives Accreditation

We have achieved SafeLives Leading Lights accreditation for our IDVA service. We are the first specialist domestic abuse service to have achieved this in North Wales. The accreditation is the mark of quality for domestic abuse services and ensures that we meet national service standards within our support services. It’s increasingly being recognised by commissioners and funders across the UK.